I am extremely disappointed with the service I received during my recent visit to your dealership. My appointment was scheduled for Monday, 10/26, at 9:00 AM. After not receiving any updates, I called at 3:30 PM to check on the status of my vehicle. I was told someone would check with the technician and call me back. That call never came. On Tuesday, I called again at 9:00 AM and was informed that the technician was still working on my vehicle. I was told I would receive a call once the technician was finished. Once again, no one contacted me, so I had to call back at 5:00 PM. At that point, we finally determined what repairs were needed. I approved the recommended work and was told my vehicle would be completed and ready for pickup by the end of the business day Wednesday. On Wednesday, I called to check on the progress, only to find out that the work was not completed. I was told the vehicle only needed an alignment and that it would be taken care of first thing Thursday morning. By approximately 11:00 AM Thursday, after still receiving no communication, I called again. I was then informed that another suspension arm was needed and that they were waiting for it to arrive on the delivery truck, which was expected around noon. I was told that once the part arrived, the alignment would be completed and my vehicle should be ready. I finally received a timeline for completion around 5:30 PM Thursday, after spending four full days without my vehicle. At that point, I asked Kent if he could arrange to have my vehicle delivered to my home. He agreed and said it could be delivered Friday morning around 10:00 AM, immediately after the alignment was completed. However, my vehicle was not delivered until almost 3:00 PM Friday. What I find most disappointing about this entire experience is not just the amount of time it took to complete the repairs, but the complete lack of communication throughout the process. I understand that repairs can take longer than expected, parts may need to be ordered, and unexpected issues can arise. I can be understanding of those circumstances. What I cannot understand is why I had to repeatedly call your dealership to find out what was happening with my own vehicle. Not once throughout this four-day process did someone proactively reach out to provide an update, explain the delays, or give me a realistic expectation of when my vehicle would be ready. I am trusting your dealership with my vehicle and expect a reasonable level of communication and customer service in return. Having to continually chase someone down for basic updates is frustrating and unacceptable. This experience has left me extremely disappointed and has made me question the level of customer service your dealership provides. I hope this feedback is taken seriously and that steps are taken to improve communication with customers moving forward. No customer should have to spend four days without their vehicle and repeatedly call just to find out what is going on.

Bought a Ford truck there and mentioned it needed a good detail? Well we don't have a true detail guy..ok I paid good money to company in Madison to clean inside & outside & engine bay. Then noticed it had blue smoke coming out of exhaust on a cold start up? Bought as is per management! I gave good money for this super crew cab with 62000 miles mine mine you....bring it in we will big happy to look it over? First visit they offered free inspection and then tell me BRAKES are worn bad!! WHAT this was a bonefide certified truck on the lot a week ago?? 2nd visit i spent all day waiting for a turbo oil supply line to get repaired. They did take off some of the labor cost for my long wait. But I still have a truck that smokes after a cold start . 440.00 HERE 450.00 THERE Another 250 here ( Another shop to do diagnostic test) still got another appointment for further inspection. SMH My retirement money 💰! They did call back concerned about my review on carfax so see what happens.