Customer 1st Award for Excellence
John Jones Chrysler Dodge Jeep Ram FIAT has received the Customer First Award for Excellence for 2017
John Jones Chrysler Dodge Jeep Ram FIAT is a proud recipient of the FCA Customer First Award for Excellence.
Customer First award recipients represent our dealers who have achieved the highest level of customer experience in the 5 areas of Performance Measures, Process Validation, Employee Survey, Training Certification, and Faculty Certification.
Performance Measures – Key measures of your process and people-performance.
Process Validation – Core, essential dealership processes that drive customer experience.
Facility Certification – Professional, clean and comfortable facilities.
Employee Survey – Employee feedback to help build stronger teamwork and professionalism.
Training Certification – Continuous learning and growth.